I would have given a 10 except for one thing. I called and made the appointment. Receptionist was pleasant. Left her the info on my tire insurance. Told her that the work was to be assessed and not completed without insurance approval. When I dropped off the vehicle I verbally as well as wrote down the same info. I was called that my car was done. I asked was it approved. He said no. But he would Sign off for me to take the car bc it would take 2 days for receipt of payment. I felt ignored. I am grateful to have it back and fixed but the dismissiveness and lack of paying attention to detail dissapointed. I stated the insurance needed to approve three times.