We’re committed to better care, better service, and better prices, but don’t take our word for it! For over 100 years our GMC, Buick, and Chevrolet dealership has been providing both local Cape May residents and vacationing guests with the attention they deserve and the quality of service they demand. See what others have to say about their experience with Burke Motor Group to find out why It’s Better at Burke.
Last week, I brought my vehicle in due to the key locking in the ignition and unable to remove the key. When I googled it, it is a well know problem that recalls have gone out, however, my car is not part of the recall. I took the car in for a service and have them look at the key issue. They contacted me and and said they found a "workaround". When I came in to get the car, they "assumed" i meant when the car was in ACC (a notch from off). This is the normal way the car works. Since this issue is intermittent, they did not get it into the condition. It happens 8 out of 10 times for me. They basically told me how a key ignition works. Duh...(sorry). SOOOO I went back online and figured it myself (which I know NOTHING about cars), that it is in the shifting of the gears. It gets locked when yoou turn into a driveway or parking spot. If I get in this locked position, I have to hold the brake and keep hitting the shift button and it unlocks. You hear a click when it unlocks. SOOOO I am not farther in getting it fixed except ME, I found the workaround. I have three cars in my driveway that I purchased from Burke and my mother purchased AT LEAST five cars. She never went anywhere else. I am very disappointed and felt like they humored me and left me for "dumb". First bad experience in a very long time. I was also told I needed brakes on all four wheels. I was given approximately a $800.00 estimate. I know about breaks and the work it involves and the cost of pads AND rotors. A family member replaces all of my family's brake needs. This was ridiculous. Sorry for the rambling...but I am still somewhat angry. Thanks!!!
Hi Shellie, we are so sorry to hear about this experience and apologize for any inconvenience. This is not the customer service we strive to provide our customers with. We thank you for being a loyal customer and part of the Burke Family. We have brought your experience to the attention of our Service Director, who should be reaching out to you.
Took corvette in per scheduled appt at 9:00 for oil change and brake flush plush check rear axle warning light. Tried to reach mike bishop several times during day to check on car. Got his vm each time. Got a call from mike around 3:00. Said ���gridlock��� and car would not be ready. Got a call next day around 11:00 said car was ready. Charge me $144.00 to determine warning message was not correct. Said because car sat for 5 months while away caused faulty message? I explained car was under extended warranty and was told not covered.
I believe the problem has been fixed. So far so good. Disappointed that I noticed scratches on my console, I���m guessing they had to remove it to fix the problem. Also my receipt says, ���complimentary health inspection, fluids topped off and setting tire pressure done.��� Not really sure if this was done, because I know my wiper fluids were low when I took it in and it still states it needs fluid. I definitely know that part wasn���t done.
Hi Bernice, we are happy that we could help your with your Acadia's issue! We can assure you that your complimentary health inspection was completed. Sometimes the warnings need to be reset after setting tire pressure and topping off fluids. If the warning regarding your wiper fluid persists, please come back in and we will be sure to add fluid if needed!
Response to inquiry was swift, courteous, thorough and efficient. Salesperson, Joe Battaglia, met with me immediately following notification by young lady who responded to my e-mail request. Joe offered great advice, as well multiple scenarios, saving me significant time and money. Roy Powers, business manager, presented the paperwork in a non-pushy manner, while answering my multitude of questions.
Thank you for this awesome review, William! We are glad to hear that Joe took the time to get you into the perfect vehicle at the perfect price, and Roy was able to address any concerns. Welcome to the Burke Family; enjoy your new Equinox!