Customer Reviews

Always a great experience at Burke and I love the attention they have given to keeping customers save during COVID

Did not have the exact model that I wanted at the dealership. But they searched diligently and found exactly what I was looking for within less than a week and had it delivered for my purchase the next day.

I always receive friendly, timely , knowledgeable service.

CAR WENT IN WITH ENGINE LIGHT ON STEADY. CAR CAME OUT WITH ENGINE LIGHT COMING ON AND GOING OFF AS IT IS MEANT TO DO.THANK YOU.

Overall great experience!

Things went as promised. Thanks.

one If he best car buying experiences I have ever had. Joe and Matt made the process from start to finish easy. I felt no pressure to purchase a new car but got great service throughout. I am glad they suggested the GMC Acadia to fit my needs. I will be back when I need my next car.

Squeezed me in for a last minute oil change. Appreciated that.

I was taken exactly on time. They reviewed everything that was going to be done with me. The car was delivered back to me 15 minutes earlier than I expected it!

Sales guy trying to get me to havd front end alignment said tech suggested it. I told him no. But when I got my paperwork it was already done. My point is sale guy seemed like he tried to get me to say yes do I coube charged for it when it was already done.

Everything was

Excellent service.

I just have 2 issues: I received an email advising an alert was received regarding my car. I hoped it was for simply an oil change, as the sticker on my windshield indicated I was due soon. I called twice and left a message asking for a return call to let me know what the alert was. Never received a call back. I called to make the appointment for the oil change and mentioned the 'alert message'. Please let your customers know what the alert is in the email. After the oil change, I'm receiving a message on the dashboard that I need an oil change. Now I have to figure out how to get rid of the message or return to Burke to let them get rid of it for me. First issues in 20 years, though. Very satisfied overall.

Superb customer service. Very respectful, kind and professional

It took way to long

Dealership was very very knowledgeable. I���ve had a lot of bad experiences from other dealers and Burke has pretty much erase those bad feelings for me. I will continue to use this dealership for all service!!

I thought that the environment was very friendly and the service advisors were very attentive to my needs and other staff members were so very nice and accommodating I will definitely recommend this service center to my friends and the work was done in a quick manner and efficiently thank you

Very easy to work with. To the point pricing without all the back and forth. Easy smooth transaction.

The one month On-Star promo was a surprise and appreciated.

I would have given a 10 except for one thing. I called and made the appointment. Receptionist was pleasant. Left her the info on my tire insurance. Told her that the work was to be assessed and not completed without insurance approval. When I dropped off the vehicle I verbally as well as wrote down the same info. I was called that my car was done. I asked was it approved. He said no. But he would Sign off for me to take the car bc it would take 2 days for receipt of payment. I felt ignored. I am grateful to have it back and fixed but the dismissiveness and lack of paying attention to detail dissapointed. I stated the insurance needed to approve three times.